New Tenant POrtal FAQ’s

Welcome to our new tenant portal! We’re excited to introduce the CommercialCafe portal, your one‑stop place to manage payments, submit maintenance requests, and access important documents—all in one secure location.

We are transitioning away from the old service request form. We encourage you to start using the new portal now. We will disable the old system on 4/30/2026. Please reach out to Tara or Heather with any questions or concerns. We’re here to help!

Account Access & Setup Questions

  • We will be sending invites on April 16th. Please be sure to check your spam / junk folders.

  • That depends on how you want to manage access. You can have multiple users or use one shared account for the business

    It’s up to you!

  • Yes — there is a mobile app. The Commercial Cafe Tenant app is available on the App Store and Google Play.

    Some features are easier to view and manage on a desktop or laptop, so we recommend using a computer when you can.

  • Yes!

Payment & Financial Questions

  • ACH (bank account) payments are $0.00.

    Tenant fees for credit or debit card payments are:

    • Debit card:

      • Under $1,000: $3.95 per transaction

      • $1,000–$1,999.99: $4.95 per transaction

      • $2,000 and over: $9.95 per transaction

    • Credit cards (Visa, Mastercard, Discover, AMEX): 2.95% of the payment amount

  • Yes, the portal allows you to pay their specific portion of the rent.

  • The CommercialCafe tenant portal uses industry‑standard security and encryption to protect your payment information.

    Your bank account and card details are entered directly into the secure payment system and are not visible to MIG staff at any time. Our office does not have access to view, store, or retrieve your full banking or card information.

    Yardi is a nationally recognized property management software provider and follows strict security and compliance standards to help keep your information safe when making online payments.

  • No, payment history data will begin as of January 2026 when we converted to the new system.

Maintenance Request Questions

  • No, Maintenance Request historical data will be as of mid-March 2026.

  • You will receive an email confirmation with the details you included in your maintenance request.

  • No. Please follow the emergency procedures found here.

  • Yes, you can submit all non-emergency requests through the portal.