Tenant Resources
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If you need help Monday - Friday from 8am-5pm, call (608) 509-1000
If you need help after 4pm, on weekends & holidays, call (608) 220-1292
Please scroll to the top of this page and click on the "Emergency Procedures" button for more details.
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Invoices can be sent via email on the first of the month, upon request.
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Rent payments are due by the 1st of each month
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Frequently Asked Questions
Account Access & Setup Questions-
Invitations are sent to the authorized contacts designated by each tenant. Please check your spam or junk folder if you don’t see your invitation.
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That depends on how you want to manage access. You can have multiple users or use one shared account for the business
It’s up to you!
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Yes — there is a mobile app. The Commercial Cafe Tenant app is available on the App Store and Google Play.
Some features are easier to view and manage on a desktop or laptop, so we recommend using a computer when you can.
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Key lease details (dates, charges, etc) are available in the portal. If you would like to request a copy of your lease, please contact us.
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If you’re located in Arbor Gate or Landmark Oaks, you may see two leases in your tenant portal. This is normal—one lease is your primary landlord lease for rent and account activity, and the second (MIG) “lease” is used to manage and bill maintenance-related items. It does not mean you have two rental agreements or that your rent has changed. Click the link “Two Leases in Portal” to read more.
Payment & Financial Questions-
ACH (bank account) payments are $0.00.
Tenant fees for credit or debit card payments are:
Debit card:
Under $1,000: $3.95 per transaction
$1,000–$1,999.99: $4.95 per transaction
$2,000 and over: $9.95 per transaction
Credit cards (Visa, Mastercard, Discover, AMEX): 2.95% of the payment amount
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Yes, the portal allows you to pay a specific portion of the rent.
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The CommercialCafe tenant portal uses industry‑standard security and encryption to protect your payment information.
Your bank account and card details are entered directly into the secure payment system and are not visible to MIG staff at any time. Our office does not have access to view, store, or retrieve your full banking or card information.
Yardi is a nationally recognized property management software provider and follows strict security and compliance standards to help keep your information safe when making online payments.
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No, payment history data will begin as of January 2026 when we converted to the new system.
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Monthly charges are posted on the 1st of each month. Before then, your account may show a $0 balance. Your new balance will appear on the 1st and can be paid at that time.
If you’d prefer to pay early, you can select Make Payments and submit an “extra payment” in advance.
Maintenance Request Questions-
No, Maintenance Request historical data will begin as of mid-March 2026.
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You will receive an email confirmation with the details you included in your maintenance request.
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No. Please follow the emergency procedures found here.
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Yes, you can submit all non-emergency requests through the portal.